FAQ

You can reach us directly — no chatbots, no automated replies. Our Customer Happiness Team personally responds to every inquiry with care and attention. For any questions, email us at support@bagisglobal.com or visit our Contact page. We respond to all messages within 24–48 hours, including those from different time zones.

We’re always here to help. If your box arrives damaged or missing an item, please email us at support@bagisglobal.com with a photo of the issue and your order number. We’ll review and arrange a refund, credit, or replacement promptly — ensuring you’re fully satisfied with your BAGIS experience.

All BAGIS products are made in Korea under strict quality control standards. Shipments are delivered safely via UPS, USPS, FedEx, or DHL from our warehouses in both Korea and the United States.

We strictly comply with FDA and allergen regulations. However, because ingredient compositions vary by product, we recommend checking the Nutrition Facts on each product page before purchase. If you have severe allergies, please contact us for detailed ingredient verification before ordering.

Most BAGIS food products have a shelf life of 12 months at room temperature. All items are clearly labeled with an expiration date, and expired products are never sold. If you ever receive a product that seems outdated, please contact support@bagisglobal.com with a photo of the date label for immediate review.

You can get it with $44.99 free shipping for a reasonable shipping price. The boxes of various packets are also composed of each packet by considering the cost-effectiveness.

Orders are shipped within 2–3 business days after payment confirmation. Depending on your location, delivery takes approximately 3–7 business days via DHL, UPS, or USPS. Please note: weather conditions or customs inspections may cause delays.

If your order has not yet been shipped, please email support@bagisglobal.com with your new address and order number. Once dispatched, the address cannot be modified, but our team can assist in coordinating with the carrier if needed.

Once your order ships, you’ll receive a tracking number by email. Please check your spam folder if you don’t see it within 48 hours. Tracking may take additional time to update depending on the courier.

Customs duties and import taxes vary by country. In some regions (like Canada), duties may apply to orders exceeding certain values. In addition, the United States currently imposes a 15% reciprocal tariff on certain imported goods, which may affect total import costs. BAGIS cannot control these local or national regulations, but we do everything possible to make customs clearance smooth and transparent.

Because our products include food, beauty, and home items, returns are generally not accepted once the product has been opened or used. ⚠️ For food products, we do not accept returns under any circumstances once opened, due to the risk of contamination or quality degradation after the seal is broken. However, if your order arrives damaged, defective, or incorrect, please contact support@bagisglobal.com within 4 weeks of delivery. Our team will carefully review your case and assist with a refund, replacement, or store credit if applicable. We take pride in ensuring that every BAGIS product — whether food, beauty, or home — meets the highest standards of safety, quality, and care.

You can apply your coupon during checkout under “Order Summary”. Each order allows one coupon code at a time. Simply click “Have a coupon code?” and enter your code before completing payment.