Return & Refund Policy

General Policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your order to request a return. This policy applies to non-food products such as beauty and home innovation items.

Food Product Policy

Because our food items are perishable and sensitive to temperature and freshness, we do not accept returns or exchanges once opened or consumed. This is to prevent any risk of contamination or degradation in product quality.

If your food item arrives damaged, defective, or incorrect, please contact us at support@bagisglobal.com within 4 weeks of delivery for a review. We will assist you with a refund, replacement, or store credit if applicable.

Return Conditions (for Beauty & Home Products)

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@bagisglobal.com. If your return is approved, we’ll send you a prepaid shipping label and detailed instructions on how and where to send your package.

Items sent back to us without prior return authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. Our support team will assess the issue and provide the best solution as quickly as possible.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (such as food and beverages)
• Opened or used beauty products
• Customized or personalized items
• Sale items and gift cards

Exchanges

The fastest way to receive a replacement is to return the eligible item after approval and make a new purchase once the return is confirmed.

Refunds

Once we receive and inspect your return, we will notify you regarding the refund decision. If approved, the refund will be processed to your original payment method. Please note it may take several business days for your bank or credit card company to reflect the transaction.

Contact Information

For any return or refund-related questions, please contact us at support@bagisglobal.com.

Last updated: October 2025